Return & Refund Policy

Stress-Relief Toys (Worldwide Shipping)

We are committed to providing high-quality relaxation toys and a smooth, reliable shopping experience for customers worldwide. Please read this Return & Refund Policy carefully before placing your order.

1. Policy Scope

This policy applies to all relaxation toys purchased from our website.
For hygiene and product safety reasons, some items may have limited return eligibility once opened.

2. Eligible Returns & Refunds

We accept returns, replacements, or refunds under the following conditions:

✔ Damaged during shipping
✔ Incorrect item received (wrong model, color, or quantity)
✔ Manufacturing defect or functional issue (unused condition)

Important:
Please contact us within 48 hours of delivery and provide:

• Clear photos or videos of the item
• Photos of packaging
• Your order number

Once verified, we will arrange a replacement or refund.

3. Non-Returnable Items

For hygiene and safety reasons, the following cases are not eligible for return or refund:

✖ Used or tested products
✖ Returns based on personal preference (feel, expectation, or appearance)
✖ Missing original packaging or accessories
✖ Requests made after 48 hours of delivery
✖ Clearance or final sale items

4. Return & Refund Process

1. Contact customer support
2. Provide order details and proof
3. Our team will review your request
4. If approved, we will arrange:

• Replacement shipment, or
• Refund to original payment method

⏳ Refund processing time: 7–14 business days (depending on bank/payment provider)

5. Shipping Responsibility

• If the issue is caused by product defect or shipping error → we cover costs
• If caused by customer reasons (wrong address, refusal, etc.) → customer covers related costs

6. International Shipping Notice

We ship worldwide.
Customs clearance, import taxes, and delivery delays may vary by country and are outside our control and not refundable.

7. Customer Support

If you have any questions about this policy, please contact our support team.
We are committed to providing clear, responsible, and helpful service.